General 15

• What is Vivoo?
• How does it work?
• Which parameters can I track and why are they useful?
• How is the advice prepared specifically for me?
• What does a Vivoo Box include?

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About Vivoo Subscription 3

• How do your Vivoo Box Subscriptions work?
• How can I change my subscription type?
• How do I pause or cancel my subscription?

Payment & Refunds 7

• Which payment methods are available?
• Can I use my HSA/FSA to pay for Vivoo?
• What is your refund policy?
• How can I get my refund?
• What will I do if I haven’t received my refund yet?

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Science & Vivoo Parameters 4

• Can I take a test if I am on my period?
• Why can’t I take a second test on the same day?
• What is a UTI? How does Vivoo measure it?
• What are the differences between the Vivoo urine tests and blood tests?

Vivooapp & Technology 8

• Is the Vivoo app free?
• How does my mobile phone analyze my Vivoo strips?
• Each phone camera has different features. Does this affect image processing?
• Can I use my tablet to scan Vivoo?
• How can I reset the Vivoo App password?

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About Shipping 5

• Is shipping free?
• When will I get my order?
• How do I track the status of an order?
• How often do you ship?
• How can I update my shipping address?

Career & Partnership 3

• I would like to have a place for Vivoo in my gym/clinic, etc. How can I do this?
• Do you have an affiliate plan?
• I would like to work with you. How can I proceed?

About Vivoo Strips 4

• Is it possible to use a strip more than once?
• I have opened the strip package but I haven’t urinated on the strip. Can I use it later?
• What is the expiration date of Vivoo strips?
• One of my strips has a missing or damaged piece. What can I do?