If you haven’t received your refund, please contact us first at letstalk@vivoo.io. We inform you about your refund progress. Occasionally, the problem is not an issue with our company. If the problem does not originate with us:


·       First check your bank account again.

·       Then contact your credit card company. It may take some time

before your refund is officially posted.

·       Next, contact your bank.

·       There is often some processing time before a refund is posted.

·       If you’ve done all of this and you still have not received your refund, please contact us at letstalk@vivoo.io. We will be here to help you.