Payment & Refunds

Which payment methods are available?
You can use credit cards and debit cards for your purchase.
Wed, 4 Aug, 2021 at 10:56 AM
Can I use my HSA/FSA to pay for Vivoo?
Vivoo is not eligible for an HSA/FSA purchase. 
Wed, 4 Aug, 2021 at 10:57 AM
What is your refund policy?
Our policy lasts 30 days. If 30 days have gone by since your product has been delivered, unfortunately, we can’t offer you a refund or exchange. I...
Wed, 4 Aug, 2021 at 11:12 AM
How can I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the...
Wed, 4 Aug, 2021 at 11:16 AM
What will I do if I haven’t received my refund yet?
If you haven’t received your refund, please contact us first at We inform you about your refund progress. Occasionally, the problem is no...
Wed, 4 Aug, 2021 at 11:19 AM
How can I return my product?
To return your product, you should mail your product to 44 Tehama Street, Suite 409, San Francisco, CA 94105, US  You will be responsible for payi...
Wed, 4 Aug, 2021 at 11:22 AM
What is your cancellation right?
We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, that exceeds the maximum purchase limit of three items.
Wed, 4 Aug, 2021 at 11:24 AM