What should I do if I haven’t received my refund yet?

If you haven't received your refund, please get in touch with us first at letstalk@vivoo.io. Sometimes, the issue may not be related to our company. If the problem is caused by another party, here are some steps you can take to troubleshoot:

• Double-check your bank account to ensure that the refund hasn't been credited.
• Contact your credit card company, as it may take some time before the refund is officially posted to your account.
• Reach out to your bank, as there might be a processing delay before the refund appears on your account.
• Keep in mind that refunds often take some time to fully process.

If you've followed all of these steps and still haven't received your refund, please don't hesitate to contact us again at letstalk@vivoo.io. We are here to assist you and resolve the matter promptly.