Customer Happiness

General

• What is Vivoo?
• How does it work?
• Which wellness parameters can I track with Vivoo?
• How does Vivoo prepare nutritional & lifestyle advice specific to me?
• What does a Vivoo Box include?
• How often should I use Vivoo strips?

See all 14 articles

About Vivoo Tests

• Is it possible to use a strip more than once?
• I have opened the strip package but I haven’t urinated on the strip. Can I use it later?
• What is the expiration date of Vivoo strips?
• One of my strips has a missing or damaged piece. What can I do?

Vivoo Subscription

• How do your Vivoo Box Subscriptions work?
• How can I change my subscription type?
• How do I pause or cancel my subscription?

Payment & Refunds

• Which payment methods are available?
• Can I use my HSA/FSA to pay for Vivoo?
• What is your refund policy?
• How can I get my refund?
• What will I do if I haven’t received my refund yet?
• How can I return my product?

Science & Vivoo Urine Parameters

• Can I take a test if I am on my period?

About Shipping

• Is shipping free?
• When will I get my order?
• How do I track the status of an order?
• How often do you ship?
• How can I update my shipping address?

Vivoo App & Technology

• Is the Vivoo app free?
• How does my mobile phone analyze my Vivoo strips?
• Each phone camera has different features. Does this affect image processing?
• Can I use my tablet to scan Vivoo?
• How can I reset the Vivoo App password?
• Is my data safe?

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Career & Partnership

• I would like to have a place for Vivoo in my gym/clinic, etc. How can I do this?

Announcements

• Welcome to your Help Center!