Customer Happiness

General

• What is the Vivoo Urine Test?
• How to Use Vivoo Urine Tests?
• Which wellness parameters can I check with Vivoo App?
• What factors does the Vivoo App consider when it shares nutritional & lifestyle advice?
• What does a Vivoo urine test package include?
• How often should I use Vivoo strips?

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About Vivoo Tests

• Is it possible to use a strip more than once?
• I have opened the strip package but I haven’t urinated on the strip. Can I use it later?
• What is the expiration date of Vivoo strips?
• One of my strips has a missing or damaged piece. What can I do?

Vivoo Subscription

• How do your Vivoo Box Subscriptions work?
• How can I change my subscription type?
• How do I pause or cancel my subscription?

Vivoo App & Tech Insights

• Is the Vivoo app free?
• How does my mobile phone analyze my Vivoo test results?
• Each phone camera has different features. Does this affect image processing?
• How can I connect my wearables to the Vivoo App?
• Can I use my tablet to scan Vivoo?
• How can I reset the Vivoo App password?

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Science Behind Vivoo & Urine Parameters

• I have a medical condition, can I still use the Vivoo urine test?
• Can I use Vivoo while pregnant?
• What’s the meaning of Great, Moderate, and Weak?
• I have 10/10 on every parameter, but still have a low wellness score. Why?
• Can I take a test if I am on my period?

About Shipping

• Is shipping free?
• When will I get my order?
• How do I track the status of an order?
• How often do you ship?
• How can I update my shipping address?

Payment & Refunds

• Which payment methods are available?
• Can I use my HSA/FSA to pay for Vivoo?
• What is your refund policy?
• How can I get my refund?
• Does Vivoo have the right to cancel my order?
• What should I do if I haven’t received my refund yet?

See all 7 articles

Career & Partnership

• I would like to feature Vivoo at my gym/clinic, etc. How can I do this?
• I want to use Vivoo more frequently. Do you offer any bundle deals?
• I would like to work with you. How can I apply?

Announcements

• Welcome to your Help Center!